Support
Contact
Please include your iPhone model, iOS version and what happened. For a wrong date, the event's name is enough.
Playing
How does scoring work?
Each event is worth up to 1,000 points for accuracy. You lose half for every "tolerance" of error, and the tolerance grows the further back an event is, so 20 years out is great on Ancient Egypt but not on the Moon landing. Exact years earn a bonus, and so does putting all five events in the right order.
When does the Daily change?
At midnight UTC, for everyone at once. The app shows a countdown on the Daily card.
How does the Streak work? Did I lose mine?
Your Streak counts days in a row on which you finished the Daily. A low score never breaks it; only a missed UTC day does. If you play late in the evening in the Americas, remember the day changes at midnight UTC.
I think a date or clue is wrong
Thank you. Open the event on the results screen, tap the flag and say what's wrong, or email us. Every date is checked against a source, and fixes go out in the next update.
Purchases
What's free?
The Daily, History Mix (a sample of every pack), friend challenges, and one free round of every other pack. Packs can be bought one at a time, all together with All Packs forever, or played with a History Plus subscription.
How do I restore my purchases on a new phone?
Sign in with the same Apple ID, then open Settings › Restore Purchases in the app. Packs, All Packs and History Plus come back. Gems are saved on the device only, so they don't transfer between devices or survive deleting the app.
How do I cancel History Plus?
In the app, open Settings › History Plus › Manage subscription, or on your iPhone open Settings › your name › Subscriptions. You can also manage subscriptions on the web. Cancel at least 24 hours before the renewal date to avoid the next charge. Plus stays active until the end of the period you paid for.
How do I get a refund?
Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com. We can't issue refunds ourselves.
Does Family Sharing work?
Yes, for Packs, All Packs forever and History Plus, if Family Sharing is set up on your Apple ID. Gems can't be shared; Apple doesn't allow it for consumable purchases.
Leaderboards
Why can't I see the leaderboards?
Leaderboards use Apple's Game Center. Sign in under Settings › Game Center on your iPhone, then reopen the app. The Daily board resets with the Daily at midnight UTC.
Why isn't my Survival score on the board?
Runs where you used a hint count as assisted and stay off the leaderboards. Each difficulty has its own board.